General Data Management & Privacy Policy (GDMC Policy)
At DNH Decals, we are committed to protecting the privacy, security, and integrity of our customers’ personal information in accordance with applicable Australian privacy principles and e-commerce data protection standards.
This General Data Management & Privacy Policy (GDMC Policy) explains how we collect, use, store, and safeguard customer data when you interact with our website or place an order with us.
1. Collection of Personal Information
We collect only the information necessary to process and fulfill your orders, provide customer support, and improve our services. This may include:
- Full name
- Contact details (email address, phone number)
- Shipping and billing address
- Order details and purchase history
- Artwork or custom design information submitted by customers
We do not collect unnecessary or unrelated personal data.
2. Use of Customer Data
The information collected is used strictly for business operations, including:
- Processing and fulfilling orders
- Shipping and delivery coordination
- Customer communication and support
- Design confirmation and order verification
- Internal record keeping and business improvement
We do not sell, rent, or trade customer personal information to third parties.
3. Data Storage & Security
We take data security seriously and implement appropriate measures to protect customer information from unauthorized access, misuse, or disclosure.
- Customer data is stored in secure systems
- Access is limited to authorized personnel only
- Industry-standard security practices are followed where applicable
Despite our efforts, no online system can guarantee 100% security, and customers acknowledge this risk when using our website.
4. Data Sharing
Customer information may only be shared in the following cases:
- With shipping providers (for order delivery purposes only)
- With payment gateways (for secure transaction processing)
- When required by law or regulatory authorities
All third-party partners are expected to handle data responsibly and securely.
5. International Data Handling
As DNH Decals operates between Australia and India, customer data may be accessed and processed in both locations for order fulfillment purposes.
We ensure that all handling of data complies with reasonable privacy and security standards regardless of location.
6. Customer Rights
Customers have the right to:
- Request access to their personal data
- Request correction of inaccurate information
- Request deletion of data where legally applicable
- Withdraw consent for non-essential communications
Requests can be made by contacting our support team.
7. Cookies & Website Usage Data
Our website may use cookies and analytics tools to improve user experience, including:
- Website performance tracking
- User behaviour analysis
- Improving product listings and navigation
Cookies do not collect personally identifiable information unless provided by the user.
8. Policy Updates
DNH Decals reserves the right to update or modify this GDMC Policy at any time. Any changes will be updated on this page, and continued use of our website indicates acceptance of the updated policy.
9. Contact Information
For any questions, concerns, or privacy-related requests, please contact:
Email (Australia Support): info@dnhdecals.com.au